Support
EASEE Charger
What do I do if my cable is stuck?
OPT 1: Plug the charge cable back into your car and turn the car off an on again, now remove the cable from the car and then the charger
OPT2: If you have a domestic charger installed at your home, please turn the unit off and on at the isolator switch (see image below) this should remove the cable
Why is my car not charging?
OPT 1: Check the LED strip on your charger for its current colour. Below is a guide to what each colour indicates.
OPT 2: Check that the contact surfaces are not dirty then check that the charging cable is correctly connected both to the charging robot and to the vehicle. To do this, unplug the charging cable at both ends, and plug it in again. Sometimes it is necessary to use a stronger push to make the best connection.
OPT 3: It may be that the vehicle can only be charged at certain times because a schedule has been set for the charger. Please ensure you don’t have a schedule set on both the car or charger.
OPT 4: Do you have user access to the charger? If not, please contact support@glenev.com and we will try and get back to you as soon as we can.
OPT 5: If you have checked all the above and the issue still persists please switch the charger off at the isolator switch for a few minutes and then switch it back on again. This will reset the unit.
Why is my charger showing: 1 or 2 white LED's at the bottom of the charger
This means that your charger is in standby. Please test the charger by scanning the QR code using the GEV TopUp App and pressing start charging. If it is still not charging please contact support@gevtopup.com for more information.
Why is my charger showing: Full strip of white lights no blinking
This means that your car is connected. Please test the charger by scanning the QR code using the GEV TopUp App and press start charging. If it is still not charging please contact support@gevtopup.com for more information.
Why is my charger showing: Full strip of blue lights no blinking
This means that you have a scheduled charging session set on the charging unit. To use the charger outside of the scheduled hours please scan the QR code using the GEV TopUp App and press Ready. If it still not charging please contact support@gevtopup.com for more information.
Why is my charger showing: Full strip of pulsing white lights
This means that your car is charging, please monitor the charging session on the GEV TopUp app where you should see an increase in kWh delivered. If the vehicle does not charge, please contact support@gevtopup.com for more information.
Why is my charger showing: Full strip of pulsing blue lights
This means that your car is smart charging, please monitor the charging session on the GEV TopUp app where you should see an increase in kwh being delivered. If the vehicle does not charge, please contact support@gevtopup.com for more information.
Why is my charger showing: Blinking white lights
This indicates the charger is waiting for authentication by an RFID tag. Hold the RFID tag against the RFID area of the charging robot in order to authenticate and initiate the charging. If it still not charging please contact support@gevtopup.com for more information.
Why is my charger showing: Full strip of solid red lights
This indicates a general error. If it is safe to do so please unplug the charge cable and replug it into the charging unit. If the red light persists please turn off your charger at the isolator and please contact support@gevtopup.com for more information.
Why is my charger showing: 1 white light blinking at the bottom of the LED
This indicates that the charger has lost the connection to its master unit. Please contact support@gevtopup.com for more information.
Why is my charger showing: 1 yellow light blinking at the bottom of the LED
This indicates that the charging robot is waiting to be configured. Please contact support@gevtopup.com for more information.
EO Charger
I have successfully connected my car to the EO charger but it will not charge
If the LED is blue then it is not recognising that a cable has been inserted into the charger.
Check that the cable is plugged in fully at both charger and vehicle end (if a tethered unit just the vehicle end).
The LED on my charging unit is Red, what does this mean?
1. If you have a red LED showing on your charger, please check to see if it is a solid red LED or flashing.
2. If it’s flashing then please count how many times it’s flashing, this is indicated by a larger pause letting you know when the sequence is starting.
3. Please turn off the charger at the isolator and contact support@gevtopup.com with the details above and we will get back to you within our Christmas opening hours
BG Sync Charger
Why is my car not charging?
Please try and switch off the charger at the isolator switch for a few minutes and turn it back on. This should hopefully reboot the charger
Why is my charger Flashing Green at the LED Indicator?
If the charger shows a flashing dark green colour, this indicates that the charger has finished the charging session. Please plug out and try again if you need more charge.
Why is my charger flashing Solid Yellow at the LED Indicator?
This indicates that the charger is not connected to the internet. Please check your WIFI connection. If the issue persists please contact support@gevtopup.com for more information.
Why is my charger Flashing Blue at theLED Indicator?
Charger is connected but not charging and requires confirmation of charge via APP or scheduled start time.
Why is my charger Flashing Blue/ Green alternating at the LED Indicator?
This indicates the charger and vehicle are in Pulse Charging mode. Please note, this may not be compatible with all electric vehicles.
Why is my charger Flashing Red at the LED Indicator?
The charging unit is in fault status please contact support@gevtopup.com for more information
Project EV Charger
Why is my charger not charging and is pulsing Green
This means that your vehicle is fully charged
Why is my charger not charging and is showing an Amber light
The charger is waiting for you to authenticate your session. Press “start charging” on the app.
Why is my charger not charging and is continually flashing red five times
Overtemperature has been detected. Please turn off your charger at the isolator and contact support@gevtopup.com. Do not attempt to turn the unit back on until you have received a response from GEV.
Why is my charger not charging and is continually flashing red four times
The unit has detected an overcurrent. Please turn off the charger completely at the isolator and contact support@gevtopup.com and we will get back to you within Christmas working hours.
Why is my charger not charging and is continually flashing red three times
Check that the emergency stop button at the top right-hand side of the charger hasn’t been accidentally pressed. Turn the button slightly right to release. If problem persists, contact support@gevtopup.com and we will get back to you.
Why is my charger not charging and is continually flashing red two times
The unit has detected an undervoltage and has shut down for safety purposes. Turn off the charger at the isolator for one minute and turn it back on. If the problem persists, contact support@gevtopup.com and we will get back to you.
Why is my charger not charging and is continually flashing red
Please contact support@gevtopup.com and we will get back to you.
Why is my charger not charging and there are no lights on the unit
Check that the isolator at the charger is in the on position. If the problem persists, please check the circuit breaker in your consumer unit is on. If the problem is not resolved, please contact support@gevtopup.com and we will get back to you.